Free Shipping Terms
Shipping is free on all orders.
Average transit time is:
- US 2-5 days business days.
- EU 3-7 days business days.
- International 4-10 business days.
Orders given free freight will typically be shipped via Ground (UPS, FedEx, OnTrac, PPL or USPS)
We’ll send a reminder email if your item is still waiting to be picked up.
If you chose to have an item delivered, we’ll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package on the carrier’s website.
How to Return An Item
All items purchased in the TOY shop discounts online store may be returned to us free of charge within 14 days after receipt.
To return your online purchase for a refund, simply head into a store that stocks the brand you’ve purchased. If that’s not possible, you can also return them for a refund via post. Please note that in store purchases must be returned or exchanged in store and cannot be returned via post as it all gets a little tricky for everyone.
1. Log in as a member or a guest and select the item(s) you would like to return from your order. (Important information: Product ID, order ID)
2. Prepare your package with the product with a printed order
3. The package sent to your closest post office (TOY shop discounts New York, 75 Varick Street, New York, NY, 10013) or (TOY shop discounts Paris, 88 Boulevard Murat, Paris, Francie, 75016)
4. Your money will be refunded once the parcel has arrived at our Warehouse, when applicable.
If there are any issues or your return doesn’t meet our policy, we’ll contact you and we can send your parcel back to you, but we’ll chat about it first.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.